Responsible Gambling

What safer-gambling tools are for

Pokies and casino games are entertainment, not a way to make money. Flush provides a set of safer-gambling tools so you can play within limits that suit your budget, your time and your wellbeing.

These tools put you in control of your account. You decide the boundaries, and the system holds you to them. Nobody at Flush can wave away a limit once you set it, and that is by design.

This page explains each tool plainly, shows you how to switch it on, and tells you where to get confidential help if gambling stops feeling fun. Everything here applies strictly to players aged 18 and over.

Safer-gambling tools available on your account

Each tool below works independently, so you can combine them however suits you. Switch any of them on from your account settings, and contact support if you would like help setting one up.

Why limits take effect gradually

Lowering a limit takes effect immediately. Raising a limit or removing one takes longer to apply, giving you a cooling-off window before the change goes live. This is a safeguard, not a glitch.

Setting a deposit, loss or time limit

Setting a limit takes a few minutes. Follow these steps from your account dashboard:

1. Log in to your Flush account and open account settings.
2. Find the safer-gambling or limits section.
3. Choose the tool you want: deposit limit, loss limit or time limit.
4. Pick the period: daily, weekly or monthly.
5. Enter the amount or time you are comfortable with.
6. Confirm the change. Lower limits apply straight away.
7. Review your limits regularly and adjust them before they become a problem, not after.

If you are unsure what figure to set, start conservatively. You can always raise a limit later, after the cooling-off period, but a lower starting point gives you time to see how your play actually unfolds.

Self-exclusion and how it works

Self-exclusion blocks you from logging in and playing for a period you nominate. It is the strongest tool available and is intended for when you need a complete break.

How to request self-exclusion

Contact support or use the self-exclusion option in your account settings. Choose a defined period or request an indefinite exclusion. Once confirmed, you will not be able to log in or deposit for the duration you select.

What happens during self-exclusion

• Your account is locked and you cannot deposit or play.
• Marketing emails and promotional contact stop.
• Any funds already in your account remain accessible on request.
• Reinstating access before an indefinite exclusion ends is not possible on request alone.

Self-exclusion through Flush applies to your account with us. It does not cover other operators, so if you are rebuilding boundaries across multiple sites, consider pairing it with the support services below.

Recognising the warning signs of problem gambling

Problem gambling can develop gradually, and it is not always obvious from the inside. Some signs worth paying attention to in yourself or someone close to you:

• Spending more time or money on pokies than you planned, repeatedly.
• Chasing losses by depositing again to try to win back what you lost.
• Borrowing money, selling things or using bill money to keep playing.
• Lying to family or friends about how much time or money you spend gambling.
• Feeling restless, irritable or anxious when you try to cut back or stop.
• Gambling to escape stress, boredom or low mood rather than for enjoyment.
• Neglecting work, study, sleep or relationships because of time spent gambling.

If any of this sounds familiar, it is worth pausing and reaching out for support. Recognising the signs early makes it much easier to regain control.

Where to get help locally

Confidential, free support is available around the clock in Australia. You do not need to be in crisis to reach out, and you do not need to stop gambling first to call.

Gambling Help Online offers phone counselling, online chat and resources for anyone affected by their own or someone else's gambling, completely free and confidential. Lifeline supports anyone experiencing emotional distress, including where gambling is a factor.

You can also speak with a trusted friend, family member or your GP. Talking to someone early often makes the biggest difference.

Flush is strictly for players aged 18 and over. If gambling is no longer fun, or you are worried about your own play or someone else's, these tools and services are here for that reason.

Frequently asked questions

How do I set a deposit limit on my Flush account?

Open account settings, find the limits section, choose deposit limit, select daily, weekly or monthly, then enter your amount. Lower limits apply immediately; raising a limit later involves a short cooling-off period before it takes effect.

Can I self-exclude permanently from Flush?

Yes, you can request an indefinite self-exclusion through account settings or by contacting support. Once confirmed, your account is locked for deposits and play, and it cannot simply be reopened on request.

What happens to my money if I self-exclude?

Any funds already in your account remain yours and can be accessed on request during or after self-exclusion. Self-exclusion stops future deposits and play, it does not affect money already credited to your balance.

Is Gambling Help Online free and confidential?

Yes, Gambling Help Online on 1800 858 858 and gamblinghelponline.org.au is a free, confidential service available 24/7. It supports anyone affected by gambling, whether their own play or someone else's, with no obligation to stop first.

Does a reality check pop-up stop me from playing?

No, a reality check simply displays your session length and activity so far at an interval you choose. It is a reminder tool, not a lock, designed to help you stay aware of time and spend while playing.

What is the difference between a loss limit and a deposit limit?

A deposit limit caps how much you can add to your account in a period. A loss limit caps how much you can lose overall, even if you deposit less. Both can be set together for tighter control.